Comments on: Conversion tip: Don’t let bad error messages cost you sales

By: Booking engine update January 2010 « Hurtigruten Web team Blog

Booking engine update January 2010 « Hurtigruten Web team Blog — Fri, 22 Jan 2010 14:38:49 +0000

[...] date. Several error messages have been improved. Learn more about error messages in web solutions here and here (in [...]

By: Don’t Spook The Customers: Halloween’s a good time for a user interface review : Segment Target Personalize

Fri, 08 Jan 2010 18:18:41 +0000

[...] I borrowed the above example of a nasty input error message from this excellent article by Kevin Ertell; be sure to read it before reviewing your store’s user interface. Another article to check [...]

By: My Favorite Sites of the Year | Retail: Shaken Not Stirred

My Favorite Sites of the Year | Retail: Shaken Not Stirred — Thu, 07 Jan 2010 01:03:30 +0000

[...] written error messages are the bane of the web and a shameful way to lose sales, as I’ve previously discussed. But even well written error messages can be annoying because they come after the fact. [...]

By: Jason Stewart

Jason Stewart — Fri, 23 Oct 2009 20:22:06 +0000

Completely agree with your clarifying point Kevin!

By: Kevin Ertell

Kevin Ertell — Thu, 22 Oct 2009 22:38:59 +0000

Thanks for your comment, Eoin, and excellent point about accented characters. I’m really glad the accent on your name showed up correctly on my blog!
I appreciate you bringing the point up, because we Americans can sometimes forget it’s the WORLD WIDE web and languages and character sets other than those from traditional American English are perfectly valid.