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	<title>Retail: Shaken Not Stirred by Kevin Ertell &#187; Six Pixels of Separation</title>
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	<link>http://www.retailshakennotstirred.com</link>
	<description>Kevin Ertell serves up a cocktail of e-retail and cross-channel strategies, tactics, observations, and ideas.</description>
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		<title>Best Business Books of the Year</title>
		<link>http://www.retailshakennotstirred.com/retail-shaken-not-stirred/2009/11/best-business-books-of-the-year.html</link>
		<comments>http://www.retailshakennotstirred.com/retail-shaken-not-stirred/2009/11/best-business-books-of-the-year.html#comments</comments>
		<pubDate>Wed, 25 Nov 2009 17:58:47 +0000</pubDate>
		<dc:creator>Kevin Ertell</dc:creator>
				<category><![CDATA[Book Reviews]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Best Business Books]]></category>
		<category><![CDATA[Clotaire Rapaille]]></category>
		<category><![CDATA[Culture Code]]></category>
		<category><![CDATA[Dan Ariely]]></category>
		<category><![CDATA[Flaw of Averages]]></category>
		<category><![CDATA[Fooled by Randomness]]></category>
		<category><![CDATA[Harley-Davidson]]></category>
		<category><![CDATA[How We Decide]]></category>
		<category><![CDATA[Jonah Lehrer]]></category>
		<category><![CDATA[Kelly Mooney]]></category>
		<category><![CDATA[Lee Ozley]]></category>
		<category><![CDATA[Leonard Mlodinow]]></category>
		<category><![CDATA[Michael Lewis]]></category>
		<category><![CDATA[Mitch Joel]]></category>
		<category><![CDATA[Moneyball]]></category>
		<category><![CDATA[More Than a Motorcycle]]></category>
		<category><![CDATA[Nicholas Nassim Taleb]]></category>
		<category><![CDATA[Nita Rollins]]></category>
		<category><![CDATA[OPEN Brand]]></category>
		<category><![CDATA[Ori Brafman]]></category>
		<category><![CDATA[Predictably Irrational]]></category>
		<category><![CDATA[Rich Teerlink]]></category>
		<category><![CDATA[Rom Brafman]]></category>
		<category><![CDATA[Sam Savage]]></category>
		<category><![CDATA[Six Pixels of Separation]]></category>
		<category><![CDATA[Sway]]></category>
		<category><![CDATA[The Drunkard's Walk]]></category>

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		<description><![CDATA[With the holiday season upon us, I thought I would write about my favorite business books of the year to provide some gift giving ideas for you and your teams. Here, in no particular order, are my favorites among the books I read this year. I'd love for you to share your favorites. What books fired you up this year?
]]></description>
			<content:encoded><![CDATA[<p>With the holiday season upon us, I thought I would write about my favorite business books of the year to provide some gift giving ideas for you and your teams. Here, in no particular order, are my favorites among the books I read this year. (Note: These books were not all published this year, but since I read them this year I&#8217;m including them in my list.)</p>
<p><em><strong> <a title="Six Pixels of Separation homepage" href="http://www.twistimage.com/book/" target="_blank"><a href="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/Six-Pixels-of-Separation2.jpg"><img class="alignleft size-full wp-image-66" style="border: 1px solid black; margin: 6px;" title="Six Pixels of Separation" src="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/Six-Pixels-of-Separation2.jpg" alt="" width="80" height="120" /></a>Six Pixels of Separation: Everyone is Connected. Connect Your Business to Everyone.</a></strong></em><br />
by <a title="Mitch Joel bio" href="http://www.twistimage.com/about-mitch/" target="_blank">Mitch Joel</a></p>
<p><em>Six Pixels of Separation</em> begins as a primer for any business leader with limited knowledge of the Internet&#8217;s capabilities and quickly turns into an indispensable set of guidelines and advice for any business person who plans to make use of the web (which should be any business person). Mitch Joel offers excellent insight and plenty of simple, direct, digestible advice. This is a must read.</p>
<p><em><strong><a href="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/flaw-of-averages1.jpg"><img class="alignleft size-full wp-image-68" style="border: 1px solid black; margin: 6px;" title="flaw of averages" src="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/flaw-of-averages1.jpg" alt="" width="80" height="120" /></a><a title="Flaw of Averages homepage" href="http://www.flawofaverages.com/" target="_blank">The Flaw of Averages: Why We Underestimate Risk in the Face of Uncertainty</a></strong></em><br />
by <a title="Sam Savage bio" href="http://soe.stanford.edu/research/layoutMSnE.php?sunetid=savage" target="_blank">Sam L. Savage</a></p>
<p>Every business person should read this book. We are so often looking for precise numbers when precise numbers are unrealistic. The reality is, we would actually be much more accurate to use probabilities and ranges when referencing uncertain number such as sales forecasts or project timelines. Savage takes us through the dangers of using averages to describe distributions and offers solid solutions that can be used to better manage our business.<br />
<a title="Flaw of Average Google Book Preview" href="http://books.google.com/books?id=2lsLAQi0LlcC&amp;printsec=frontcover&amp;dq=The+Flaw+of+Averages:+Why+We+Underestimate+Risk+in+the+Face+of+Uncertainty&amp;ei=hjYNS62_GofcM5mb3Xo#v=onepage&amp;q=&amp;f=false" target="_blank">Preview <em>Flaw of Averages</em></a></p>
<p><em><strong><a href="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/fooled-by-randomness.jpg"><img class="alignleft size-full wp-image-69" style="border: 1px solid black; margin: 6px;" title="fooled by randomness" src="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/fooled-by-randomness.jpg" alt="" width="80" height="121" /></a><a title="Fooled By Randomness Google book" href="http://books.google.com/books?id=DCqFYOrGyegC&amp;dq=Fooled+by+Randomness:+The+Hidden+Role+of+Chance+in+Life+and+in+the+Markets&amp;printsec=frontcover&amp;source=bl&amp;ots=aUoB-KSyAP&amp;sig=0zVnskJpVLKwc7rlDU5q2D5pGb4&amp;hl=en&amp;ei=T1ENS8aoNIn-nAe2l-DBAw&amp;sa=X&amp;oi=book_result&amp;ct=result&amp;resnum=5&amp;ved=0CCcQ6AEwBA#v=onepage&amp;q=&amp;f=false" target="_blank">Fooled by Randomness: The Hidden Role of Chance in Life and in the Markets</a><br />
</strong></em>by <a title="Taleb home page" href="http://www.fooledbyrandomness.com/" target="_blank">Nassim Nicholas Taleb</a></p>
<p>This book made me think more than any book in recent memory. That may be partly because it&#8217;s pretty dense and I had to read it more slowly than I normally read. However, I&#8217;ll give a lot more credit to the fact that Taleb&#8217;s makes some very interesting points about the amount of randomness in our lives and how that randomness is all too often mistaken for something more substantive.<br />
<a title="Fooled By Randomness Google book preview" href="http://books.google.com/books?id=DCqFYOrGyegC&amp;printsec=frontcover&amp;dq=Fooled+by+Randomness:+The+Hidden+Role+of+Chance+in+Life+and+in+the+Markets&amp;ei=nDcNS4ioJpHoMNn56IkB#v=onepage&amp;q=&amp;f=false" target="_blank">Preview <em>Fooled by Randomness</em></a></p>
<p><em><strong><a href="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/how-we-decide.jpg"><img class="alignleft size-full wp-image-70" style="border: 1px solid black; margin: 6px;" title="how we decide" src="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/how-we-decide.jpg" alt="" width="80" height="121" /></a><a title="How We Decide page" href="http://www.jonahlehrer.com/books" target="_blank">How We Decide</a></strong></em><br />
by <a title="Jonah Lehrer bio" href="http://www.jonahlehrer.com/about" target="_blank">Jonah Lehrer</a><br />
I loved this book. Jonah Lehrer takes us through some fairly common behavior economics principles and experiments, but the very interesting twist he takes is to explain the brain mechanics that drive our thinking and decisions. He really uncovers why we&#8217;re &#8220;predictably irrational&#8221; and provides great insight into how we make decisions and how we can use that knowledge to improve our decision making.</p>
<p><em><strong><a href="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/drunkards-walk.jpg"><img class="alignleft size-full wp-image-71" style="border: 1px solid black; margin: 6px;" title="drunkard's walk" src="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/drunkards-walk.jpg" alt="" width="80" height="123" /></a><a title="The Drunkard's Walk page" href="http://www.randomhouse.com/catalog/display.pperl?isbn=9780375424045" target="_blank">The Drunkard&#8217;s Walk: How Randomness Rules Our Lives</a></strong></em><br />
by <a title="Leonard Mladinow bio" href="http://www.its.caltech.edu/%7Elen/bio.html" target="_blank">Leonard Mlodinow</a></p>
<p>I&#8217;m on a randomness kick lately, and this is the book that got me started on it. Mlodinow does a nice job of illustrating some of the finer statistical points in a pretty accessible manner. While this book isn&#8217;t as deep at the book I&#8217;m currently reading, &#8220;Fooled by Randomness,&#8221; it&#8217;s definitely an easier read and does a nice job of covering the basics.<br />
<a title="The Drunkard's Walk Google Book Preview" href="http://books.google.com/books?id=7NH5yNWMCFEC&amp;dq=The+Drunkard%27s+Walk:+How+Randomness+Rules+Our+Lives&amp;printsec=frontcover&amp;source=bl&amp;ots=4wctiKktsF&amp;sig=D03xe6lbGG1JS7NotRyTjWzotaE&amp;hl=en&amp;ei=zkQNS5WxDZD_nAfI_8DEAw&amp;sa=X&amp;oi=book_result&amp;ct=result&amp;resnum=7&amp;ved=0CCUQ6AEwBg#v=onepage&amp;q=&amp;f=false" target="_blank">Preview <em>The Drunkard&#8217;s Walk</em></a></p>
<p><em><strong><a href="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/sway.jpg"><img class="alignleft size-full wp-image-72" style="border: 1px solid black; margin: 6px;" title="sway" src="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/sway.jpg" alt="" width="80" height="123" /></a><a title="Sway homepage" href="http://www.swaybook.com/" target="_blank">Sway: The Irresistible Pull of Irrational Behavior</a></strong></em><br />
by <a title="Ori and Rom Brafman bios" href="http://www.swaybook.com/oriandrom.html" target="_blank">Ori Brafman, Rom Brafman</a></p>
<p>Another one of the behavior economics books I so love. This one has some pretty interesting stories and anecdotes, and its insights benefit from one of the writers being a psychologist and the other a businessman.<br />
<a title="Sway Google book preview" href="http://books.google.com/books?id=0bAlhSjb49UC&amp;dq=Sway:+The+Irresistible+Pull+of+Irrational+Behavior&amp;printsec=frontcover&amp;source=bl&amp;ots=FuVJrRcgFX&amp;sig=fAaIePHc__P65evxo6Sw9qI6VDk&amp;hl=en&amp;ei=3EUNS6iOApXZnAfDrLHGAw&amp;sa=X&amp;oi=book_result&amp;ct=result&amp;resnum=7&amp;ved=0CCoQ6AEwBg#v=onepage&amp;q=&amp;f=false" target="_blank">Preview <em>Sway</em></a></p>
<p><em><strong><a href="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/more-than-a-motorcycle.jpg"><img class="alignleft size-full wp-image-73" style="border: 1px solid black; margin: 6px;" title="more than a motorcycle" src="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/more-than-a-motorcycle.jpg" alt="" width="80" height="122" /></a><a title="More than a Motorcyle Google book" href="http://books.google.com/books?id=ruiLNquM99wC&amp;dq=More+Than+a+Motorcycle:+The+Leadership+Journey+at+Harley-Davidson&amp;printsec=frontcover&amp;source=bn&amp;hl=en&amp;ei=4VENS4StH4venAeJwLnMAw&amp;sa=X&amp;oi=book_result&amp;ct=result&amp;resnum=4&amp;ved=0CBUQ6AEwAw#v=onepage&amp;q=&amp;f=false" target="_blank">More Than a Motorcycle: The Leadership Journey at Harley-Davidson</a></strong></em><br />
By <a title="Rich Teerlink bio" href="http://www.washingtonspeakers.com/speakers/speaker.cfm?SpeakerId=1632" target="_blank">Rich Teerlink</a> and <a title="Lee Ozley bio" href="http://www.leeozley.com/biography.htm" target="_blank">Lee Ozley</a></p>
<p>This is a very interesting book about culture change at <a title="Harley-Davidson homepage" href="http://www.harley-davidson.com/en_US/Content/Pages/home.html" target="_blank">Harley-Davidson</a> during the &#8217;90s written by the CEO and lead consultant who initiated the change. It can be a bit dry at times, but the details behind the thinking and the execution are excellent. I learned a lot by reading it.<br />
<a title="More than a Motorcycle google book preview" href="http://books.google.com/books?id=ruiLNquM99wC&amp;dq=More+Than+a+Motorcycle:+The+Leadership+Journey+at+Harley-Davidson&amp;printsec=frontcover&amp;source=bn&amp;hl=en&amp;ei=4VENS4StH4venAeJwLnMAw&amp;sa=X&amp;oi=book_result&amp;ct=result&amp;resnum=4&amp;ved=0CBUQ6AEwAw#v=onepage&amp;q=&amp;f=false" target="_blank">Preview <em>More than a Motorcycle</em></a></p>
<p><strong><br />
</strong></p>
<p><strong>And here are some great books that I re-read this year:</strong></p>
<p><em><strong><a href="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/open-brand.jpg"><img class="alignleft size-full wp-image-74" style="border: 1px solid black; margin: 6px;" title="open brand" src="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/open-brand.jpg" alt="" width="80" height="105" /></a><a title="OPEN brand homepage" href="http://theopenbrand.resource.com/" target="_blank">The OPEN Brand: When Push Comes to Pull in a Web-Made World</a></strong></em><br />
by <a title="Kelly Mooney bio" href="http://theopenbrand.resource.com/authors.php" target="_blank">Kelly Mooney</a>, <a title="Nita Rollins bio" href="http://theopenbrand.resource.com/authors.php?author=1" target="_blank">Nita Rollins</a><br />
The world is changing rapidly, and those who fail to realize it will be left in the dust. However, those who open their brand and see the value of allowing their best customers to participate in the brand will not only reap the benefits of those customers ideas, but they will also benefit from those customers becoming the largest and more credible Marketing department a company could have. Kelly Mooney and Nita Rollins explore these themes in an extremely insightful book that comes with lots of examples that help the reader visualize how these ideas could apply to his or her own business. The writing style and formatting is fun and extremely easy to read. This is a great handbook for any marketer in the 21st century.</p>
<p><em><strong><a href="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/moneyball.jpg"><img class="alignleft size-full wp-image-75" style="border: 1px solid black; margin: 6px;" title="moneyball" src="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/moneyball.jpg" alt="" width="80" height="120" /></a><a title="Moneyball Google Books" href="http://books.google.com/books?id=RWOX_2eYPcAC&amp;dq=Moneyball:+The+Art+of+Winning+an+Unfair+Game&amp;printsec=frontcover&amp;source=bn&amp;hl=en&amp;ei=CFINS5Y3jsyeB4LC5doD&amp;sa=X&amp;oi=book_result&amp;ct=result&amp;resnum=4&amp;ved=0CBQQ6AEwAw#v=onepage&amp;q=&amp;f=false" target="_blank">Moneyball: The Art of Winning an Unfair Game</a></strong></em><br />
by <a title="Michael Lewis wikipedia" href="http://en.wikipedia.org/wiki/Michael_Lewis_%28author%29" target="_blank">Michael Lewis</a></p>
<p>While this is ostensibly a baseball book about the success of <a title="Oakland A's homepage" href="http://oakland.athletics.mlb.com/index.jsp?c_id=oak" target="_blank">Oakland A&#8217;s</a> GM <a title="Billy Beane wikipedia" href="http://en.wikipedia.org/wiki/Billy_Beane" target="_blank">Billy Beane</a>, I actually found this to be an excellent business book. Michael Lewis tells the story of Beane defying the conventional wisdom of longtime baseball scouts about what good baseball players look like. Rather than trust scouts who literally would determine a baseball player&#8217;s prospects by how he physically looked, Beane went to the data as a disciple of <a title="Bill James wikipedia" href="http://en.wikipedia.org/wiki/Bill_James" target="_blank">Bill James&#8217;</a> <a title="Sabermetrics wikipedia" href="http://en.wikipedia.org/wiki/Sabermetrics" target="_blank">Sabermetrics </a>theories. Lewis describes how James took a new look at traditional baseball statistics and created new statistics that were actually more causally related to winning games. By following the James&#8217; approach, Beane was able to put together consistently winning teams while working with one of the lowest payrolls in the Major Leagues. How can the same principles of trusting data over tradition and &#8220;gut&#8221; play in the business world? That is a thought I constantly ponder thanks to reading this book.<br />
<a title="Moneyball google book preview" href="http://books.google.com/books?id=RWOX_2eYPcAC&amp;dq=Moneyball:+The+Art+of+Winning+an+Unfair+Game&amp;printsec=frontcover&amp;source=bn&amp;hl=en&amp;ei=CFINS5Y3jsyeB4LC5doD&amp;sa=X&amp;oi=book_result&amp;ct=result&amp;resnum=4&amp;ved=0CBQQ6AEwAw#v=onepage&amp;q=&amp;f=false" target="_blank">Preview <em>Moneyball</em></a></p>
<p><em><strong><a href="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/culture-code.jpg"><img class="alignleft size-full wp-image-76" style="border: 1px solid black; margin: 6px;" title="culture code" src="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/culture-code.jpg" alt="" width="80" height="124" /></a><a title="Culture Code Google books" href="http://books.google.com/books?id=UxwEw_nSlWYC&amp;printsec=frontcover&amp;dq=culture+code&amp;ei=MVINS_uoM4LCNZzy6LUB&amp;client=firefox-a#v=onepage&amp;q=&amp;f=false" target="_blank">The Culture Code: An Ingenious Way to Understand Why People Around the World Live and Buy as They Do</a></strong></em><br />
by <a title="Clotaire Rapaille bio" href="http://www.rapailleinstitute.com/" target="_blank">Clotaire Rapaille</a></p>
<p>I picked this book up on a whim one day because the title was interesting. I was quickly engrossed by reading the story in the introduction of Clotaire Rapaille&#8217;s work with <a title="Chrysler homepage" href="http://www.chrysler.com/en/" target="_blank">Chrysler</a> on <a title="Jeep Wrangler homepage" href="http://www.jeep.com/en/2009/wrangler/" target="_blank">Jeep Wrangler</a>. He describes the &#8220;code&#8221; word for Jeep in America is HORSE and advises executives to design round headlights instead of square headlights because horses have round eyes. They think he&#8217;s nuts, of course, but when it turns out round headlights are cheaper they go with them &#8212; and they&#8217;re a hit. They also then position the Wrangler as a &#8220;horse&#8221; in their ads and have great success. Rapaille goes on to describe what he means by &#8220;culture code&#8221; and details some of the hidden cultural patterns that affect most all of us. Some samples of other codes within the book are:<br />
- The American Culture Code for love is FALSE EXPECTATION<br />
- The female code for sex is VIOLENCE (Whoa! You&#8217;ve got to read the book to understand)<br />
- The code for hospital in America is PROCESSING PLANT</p>
<p>There are tons more of these interesting observations embedded in short, easy-to-read chapters. Whether or not you buy into everything he says, it&#8217;s very interesting to see how he developed each code and certainly will expand your understanding of how and why people behave as they do under the powerful forces of culture<br />
<a title="Culture Code Google book preview" href="http://books.google.com/books?id=UxwEw_nSlWYC&amp;printsec=frontcover&amp;dq=The+Culture+Code&amp;ei=LUgNS-fVOI7WNdv83Hw&amp;client=firefox-a#v=onepage&amp;q=&amp;f=false" target="_blank">Preview <em>The Culture Code</em></a></p>
<p><em><strong><a href="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/predictably-irrational.jpg"><img class="alignleft size-full wp-image-77" style="border: 1px solid black; margin: 6px;" title="predictably irrational" src="http://www.kevinertell.com/retail-shaken-not-stirred/wp-content/uploads/2009/11/predictably-irrational.jpg" alt="" width="80" height="119" /></a><a title="Predictably Irrational homepage" href="http://www.predictablyirrational.com/?page_id=6" target="_blank">Predictably Irrational: The Hidden Forces That Shape Our Decisions</a></strong></em><br />
by <a title="Dan Ariely bio" href="http://www.predictablyirrational.com/?page_id=5" target="_blank">Dan Ariely</a></p>
<p>This is the book that first turned me on to the fascinating world of behavioral economics. Ariely does an excellent job of explaining many of the core principles of behavioral economics with stories and experiments. Every retailer should read this book to better understand how people (customers) think and behave. It will absolutely open your eyes.</p>
<p><strong>Those are some of my favorites. I&#8217;m always looking for a new read. What books fired you up this year?</strong></p>
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